Privacy
Updated 12 September 2026
Sensei News is operated by Sensei Media Limited, which is responsible for your personal information. For privacy questions, contact contact@sensei.news.
What we collect and why
We receive your email, membership details and any supplied name from you or Substack. We use these to provide your membership, send sign-in links and manage access and allowances. This is necessary to perform our agreement with you; without these details, we cannot provide access.
We also keep sign-in and usage records, a shortened network address, saved preferences and watchlists, and questions, replies, feedback and support messages. Our legitimate interests are to protect the service, investigate problems, manage costs and improve answer quality. Authorised staff may review conversations for these purposes. Please avoid sharing passwords or unnecessary personal information.
We use capped monthly company-opening counts to show popular companies, without identifying members in the list. These extra counts are removed after the month ends.
Problem reports can include a full-page image, shown for you to check before sending. You can leave it out. Form entries are hidden, and portfolio tracker pages are not captured. Images are available to authorised staff and removed within 30 days or when you erase your account.
We may use information to meet legal obligations or handle legal claims. Signing in does not enrol you in new marketing. Newsletter preferences are managed through Substack. Access checks happen automatically; contact us if you think one is wrong so a person can review it.
Who receives information
We use Railway for hosting, Resend for service emails, Anthropic to process questions and relevant conversation context when preparing answers, and Substack and its payment services for subscriptions. Google receives network information when your browser loads hosted fonts. Providers receive the information needed for their services and may also retain records for security or legal purposes.
We do not sell membership lists or store full payment-card details on this website. We may disclose information where required by law or necessary to protect legal rights.
Providers may process information outside the UK, including in the United States. Their published transfer arrangements use recognised adequacy frameworks or contractual safeguards, including UK transfer clauses where applicable. Details are available from Railway, Resend, Anthropic, Substack and Google. Contact us for a copy or an explanation of the safeguards relevant to your data.
Cookies and portfolio storage
We use sign-in cookies and browser storage for requested features and preferences. The application does not use advertising cookies. Portfolio entries stay in your browser unless you choose an encrypted account backup. You need your passphrase to open that copy; we cannot recover a forgotten passphrase. Signing out does not erase portfolio entries on your device.
How long we keep information
We keep membership information while needed to administer your account. Cancelling a subscription does not automatically erase your account or history.
Page-chat questions, replies and review records have no automatic expiry. Starting a new conversation does not delete earlier records. You can request a copy or deletion; deleting a conversation removes its linked review records.
Sign-in records normally remain for up to 90 days. Usage records are disconnected from your membership after 730 days. Other conversations normally expire after 90 days without an update; unresolved flagged records and records from paused features are kept longer. Resolved flagged records normally remain for 365 days after resolution. Deletion follows routine housekeeping.
For support correspondence, accounting records and recovery copies, retention depends on the need to handle your enquiry, meet legal duties, resolve disputes or recover the service. Provider retention follows their applicable terms. Account erasure removes private records from the live site, subject to legal exceptions; it does not instantly remove every separate backup copy. We retain a protected suppression record to prevent an erased account being recreated by a subscriber import.
Your rights
You can request access, correction, deletion, restriction or a portable copy where the relevant right applies. You can withdraw consent where we rely on it.
You can object to processing based on legitimate interests, including direct marketing.
Email contact@sensei.news. We may need to verify your identity and will normally respond within one month. Some rights have legal exceptions. You can complain directly to the Information Commissioner’s Office.
Changes
We will date updates and explain significant changes through the website or a service message.